If you cannot find the information you are after, please do not hesitate to contact us anytime for personal assistance.
General Product Questions
The 'Best Before Date' of your HMP BT product depends on when it was opened. The pictogram on the label representing a jar with an open lid indicates the number of months during which the product will retain optimal effectiveness after opening. For example, '12M' corresponds to one year from the date of opening, '9M' to nine months, etc...
At HMP BT we use hemp seed oil and extracts that are free of tetrahydrocannabinol (THC), the main psychoactive element found in marijuana. Our products are extremely safe to use on people of all ages who want to achieve a beautiful, healthy glow while keeping their skin and hair hydrated. By avoiding the inclusion of THC, it allows us to offer luxurious skin and haircare products that work with your body's natural chemistry to deliver long-lasting moisturizing effects deep beneath the surface.
At HMP BT, we believe the efficacy of our products should never be compromised, which is why we always recommend storing your items in a cool place away from direct sunlight. Even better, you could opt for placing them in the refrigerator. Not only does this enhance the longevity of your product's effectiveness, but it also helps keep it as fresh as possible.
All HMP BT products benefits from being kept in a temperature-controlled environment. Each product label features a pictogram which denotes its recommended shelf life; meaning you can ensure maximum performance day after day.
For optimal hygiene and care, we suggest that when handling any HMP BT item you use freshly washed hands or an appropriate utensil such as a spoon or small spatula. These minor precautions will help to preserve both the texture and quality of the product for longer - so you can enjoy using it for months to come!
At HMP BT, we understand that many expecting mothers are seeking to enhance their skincare routine with luxurious, botanically-enriched products. For this reason, we have formulated our range of carefully-crafted products to be suitable for use during pregnancy. As long as the prescribed application instructions are followed, our products can provide an indulgent pampering experience without risk to mother and baby.
It's not always easy to predict skin sensitivity. If you have had an allergic reaction, we recommend that you stop using all products for a week. This will allow your skin to recover from whatever was aggravating it.
You may want to test the HMP BT products you have on separate patches of skin away from your face. Allow 24 hours to evaluate your skin's reaction. If there is no reaction, repeat the procedure. Allow for another twenty-four hours for evaluation.
If neither of these tests results in an adverse reaction, apply a small amount of your product to your face. Use less product than you normally would in the first instance, then slowly increase the amount. If your skin reacts or symptoms persist despite not using any products, we suggest you consult with a dermatologist.
If you are new to HMP BT products, we recommend that you visit an Oscar Oscar Salon for a personal consultation. If this is not possible, we recommend contacting an Oscar Oscar Salon for an over-the-phone consultation or sending an email to email@example.com. Consultations will help you determine which products are best for your skin.
What is HMP BTs approach to the environment?
At HMP BT, we would not describe our company as sustainable or eco-friendly because we recognise that, while we have always tried to minimise our environmental impact, we still have one.
We have set ourselves the goal of being nett zero and fully circular by 2030, and we are putting all of our resources behind these efforts. We actively seek to understand and drastically reduce our environmental impacts within our organisation and across our value chain. This will not be easy, and we do not yet know how we will get there, but we are committed to continuously improving our practises with integrity and transparency. We are dedicated to identifying and sharing solutions.
Our environmental priorities include:
• improving our design approach by incorporating circular and sustainable solutions
• increasing transparency throughout our value chain and ensuring ethical and sustainable material sourcing
• taking climate action by measuring and reducing operational emissions, as well as offsetting those that cannot be avoided.
Our social priorities include:
• Keeping our social mission at the heart of our operations to ensure that investment grows at the same rate as profit.
• Strengthening our ties to local communities through grant-making, employee volunteerism, and product donations.
• Ensuring that everything we do has a positive social impact.
Should you have any questions not addressed within our Frequently Asked Questions, please do not hesitate to contact us: firstname.lastname@example.org
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Returns & Exchanges
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
In order for us to exchange or refund, all items must be returned unopened and in their original condition.
To exchange or return an item ordered online, you can:
• Send the product and its original invoice by post to the following address:
PO Box 1299, Burleigh Heads, QLD, 4220